Unheardpdx.com uses United Parcel Service (UPS) for most shipping in the continental US. We also use the US Postal Service as an option for those customers wishing to ship to Alaska, Hawaii, and Puerto Rico. USPS is used for all shipments with APO/FFO addresses.
All products are shipped directly from our warehouses located in Portland, Oregon and in some special cases directly from the manufacturers. Bonus items may ship separately from your purchased product. Bonus items are shipped UPS ground if the item is shipped to you directly from the manufacturer.
When your order has shipped, you will receive an email with the tracking number. You can also check the tracking number(s) on your account page by clicking on My Account.
International customers will be responsible for payment of any applicable duties/taxes at the time an order arrives at its destination. You must contact your local Department of Commerce for any duty/taxes that may be added. UnheardPDX.com orders only include the cost of the item and the shipping. Any duty/taxes may be added at the time of delivery.